FAQ
SEARCH & SELECT FOR ITEMS
When you shop on Khaisal Store, we want to assist you find items you’ll want to buy easily by the available sorting options in Khaisal Store which are based on Categories such as Featured goods, Newest Deals, Most Popular and on sale options.
Featured: we put into consideration a variety of factors when choosing Featured shopping results, including customer actions (such as how frequently an item was order), information about the item (such as title, price, and description), availability, costs (such as shipping costs), and whether we think the item will be of interest (such as new items).
Newest Deals: selects items based on their first date of availability on Khaisal Store.
Filter by price (Price High to Low) selects items based on their price with the highest price item at the top and the lowest price item at the bottom (Filtered by Price).
Filter by Price Low to High selects items based on their price with the lowest price item at the top and the highest price item at the bottom.
Follow these step-by-step instructions to know how to place an order on Khaisal Store
Step 1: Search and select items of your choice in Khaisal Store. Type the name of the items you want to buy into the search box by typing few words and select the items following the category of the product in the drop-Down Menu e.g Camera- Camera Drones and add to cart.
Step 2: When you’ve finished adding items to your cart, tap the Shopping Cart icon.
Step 3 : If you need to edit the items in your Cart, tap Save for later or Delete next to the item in the Cart.
Step 4 : Tap Proceed to checkout and follow the on-screen instructions.
Step 5 : Review your order information and tap Place your order to complete your Purchase.You’ll see an order confirmation screen when your purchase has been completed.
HOW DO I CANCELLED AN ORDER?
Cancelling your order can be processed by contacting the customer service through the official mail: contact@khaisal.com.ng, and this seriously depend on the stages you goods are in.
Normally, there are three stages involved before your orders get to you. Waiting to be shipped, shipped and Delivered.
- Waiting To Be Ship.
This is the first stage of your order. In this stage, your orders are still with Khaisal store awaiting processing. The order status of your goods with Khaisal store remains awaiting to be shipped and it actually indicate that your order have not been drop off for shipment and in this case your order can be cancelled easily through the customer service. - Shipped
At this stage, your order has already been dispatched and can no longer be cancelled for both local and foreign products and can only be returned if defective,damaged or wrong products was shipped. - Delivered
lastly, this is the final stage for your order. At the stages B and C Khaisal store will do everything possible to ensure cancellation is effected, but Khaisal store do strongly advised its numerous clients to be very sure before placing an order to avoid the unnecessary cancellations.
WILL I GET MY MONEY BACK IF I CANCEL AN ORDER ON KHAISAL STORE?
When you cancel an order the buyer will be automatically refunded. email him and let him know he was not charged for the item. The return of his money from Khaisal Store should appear on his credit card statement within two days. Khaisal Store does not process the money into your seller account until you mark the item as shipped.
DOES WISH REALLY REFUND?
You can get a full refund with Wish on your order. With Wish, how you paid is how you’ll get your refund. Refunds are automatically processed back to the payment you used when you ordered your item so keep that in mind when looking to get a refund with Wish. You can expect your refund within 14 business days.
IS IT SAFE TO ORDER ONLINE?
You can be rest assured that shopping on Khaisal store is safe. We used the most updated security systems and encryption software to protect your personal data
HOW CAN I PAY FOR MY ORDER
Don’t worry , Khaisal store has got your back! We accept payment cards : Visa,Visa debit and master cards. We also accept Bank transfer.
FOREIGN SHIPPING AND DELIVERY POLICY
WHAT ARE KHAISAL SHIPPING AND DELIVERY OPTIONS?
All foreign orders are shipped and delivered using our worldwide e-packets shipping method.As we stock inventory in various warehouses across the globe,this is the most efficient method of delivery for our foreign consignments.
WHAT COUNTRIES DO WE DELIVER TO?
Khaisal store delivers to Nigeria,African countries, united states and Europe.
HOW LONG DOES THE DELIVERY TAKES?
Foreign products typically takes 35-50 business days,this excludes weekends and public Holidays,while shoppig for local goods takes between 5-7 days.
COST OF SHIPMENT ON FOREIGN PRODUCTS
Khaisal store is so flexible as it allows you to place your order and pays in your local currency without having to bother about exchange rate and custom duties, all you need to do is just place your order and pay with your card that is all.
WHY SHIP FROM OVERSEAS?
There are some brands of assorted goods that are not available in Nigeria even though there
specification will work in the country. In addition, sometimes putting into consideration the quality,so its wort purchasing despite it long queue of days before its arrival.
ORDER RETURN NOTE
Because most of the foreign goods are overseas are most generally not covered by manufacture warranty unless otherwise in the case the product was delivered defective,Damaged before being delivered.This explain that there are only two windows where the buyer can return the products as in either it was defective or got wrong products.So, it is always a good idea to be double sure before placing an order on khaisal store.
DOMESTIC SHIPPING AND DELIVERY POLICY
WHEN WILL I GET MY ORDER?
Its takes 5-7 days for local goods to get to you with local free shipping.
RETURN AND REFUND POLICY ON FOREIGN SHIPMENT
Order cancellation
All orders can be canceled until they are
shipped. If your order has been paid and you need to make a change or cancel an
order, you must contact us before we ship your package. Once the packaging and
shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority.
Therefore, we would do everything in our ability to satisfy your shopping
experience in our online shop.
If you did not receive the product within the
guaranteed time (35-50 days excluding 1-5 day processing) you can request a refund
or a reshipment. If you received the wrong item you can request a refund or a
reshipment. If you do not want the product you’ve received you may request a
refund but you must return the item at your expense and the item must be
unused.
- Your
order did not arrive due to factors within your control (i.e. providing
the wrong shipping address) - Your
order did not arrive due to exceptional circumstances outside the control
of Khaisal Store (i.e. not cleared by customs,
delayed by a natural disaster). - Other
exceptional circumstances outside the control of khaisal.com.ng
*You can submit refund requests
within 15 days after the guaranteed period for delivery (35-50 days) has expired.
You can do it by sending us a message on Contact Us page.
If you are approved for a refund, then your
refund will be processed, and a credit will automatically be applied to your
credit card or original method of payment, within 14 days.
Exchanges & Returns
If for any reason you would like to exchange
your product, perhaps for a different size in clothing or shoes,you must contact us
first and this most be done before it is being shipped and we will guide you through the steps. An exchange isn’t always
possible under the warranty policy. If the product wasn’t available in stock,
you will get a full refund instead.
However,we do not accept returns if size does not fit, or if client dislike the product (color, material, style). We encourage you to carefully check full description of the items and confirm it and ensure it meet all your expectations before placing your order.
Please do not send your purchase back to us unless we authorize you to do so.