RETURNS

 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at : contact@khaisal.com.ng to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

Attn: Returns

RMA #

No D85 Aminu Bello Street 123 Qtrs  

Minna, Niger State p.o.box 3104,  

Nigeria  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a track able method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty one (21) days or less from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

The following items cannot be returned or exchanged: 

 

     ●     Products in beauty, health and personal care category.   

     ●     Jewellery, innerwear, bed sheets, lingerie and socks.   

     ●     Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.   

     ●     Products that have been altered from their original or opened by an authorized personnel without permission.   

     ●     Product with tampered or missing serial Universal Product Code numbers (UPC).     

 

For defective or damaged products, please contact us at the customer service email : contact@khaisal.com.ng to arrange a refund or exchange. 

 

Please Note

           

     ●     Send a Complaint Also include pictures of the product that was delivered to contact@khaisal.com.ng as a means of evidence.   

     ●     Return after Authorization Once your claim is validated, we will provide information on the most suitable means of getting the item from you.   

     ●     Get Resolution Upon our confirmation of the receipt of the item by the Seller, Khaisal will assist only by notifying the Seller to resolve the matter as its sole responsibility without any further obligation on Khaisal.   

 

                                                                                         RETURN AND REFUND POLICY ON FOREIGN SHIPMENT

Order cancellation
All orders can be canceled until they are
shipped. If your order has been paid and you need to make a change or cancel an
order, you must contact us before we ship your package. Once the packaging and
shipping process has started, it can no longer be canceled.

Refunds
Your satisfaction is our #1 priority.
Therefore, we would do everything in our ability to satisfy your shopping
experience in our online shop.

If you did not receive the product within the
guaranteed time (35-50 days excluding 1-5 day processing) you can request a refund
or a reshipment. If you received the wrong item you can request a refund or a
reshipment. If you do not want the product you’ve received you may request a
refund but you must return the item at your expense and the item must be
unused.

• Your
  order did not arrive due to factors within your control (i.e. providing
  the wrong shipping address)
• Your
  order did not arrive due to exceptional circumstances outside the control
  of Khaisal Store  (i.e. not cleared by customs,
  delayed by a natural disaster).
• Other
  exceptional circumstances outside the control of khaisal.com.ng

*You can submit refund requests
within 15 days after the guaranteed period for delivery (35-50 days) has expired.
You can do it by sending us a message on Contact Us page.

If you are approved for a refund, then your
refund will be processed, and a credit will automatically be applied to your
credit card or original method of payment, within 14 days.

Exchanges & Returns
If for any reason you would like to exchange
your product, perhaps for a different size in clothing or shoes,you must contact us
first and this most be done before it is being shipped and we will guide you through the steps. An exchange isn’t always
possible under the warranty policy. If the product wasn’t available in stock,
you will get a full refund instead.
However,we do not accept returns if size does not fit, or if client dislike the product (color, material, style). We encourage you to carefully check full description of the items and confirm it and ensure it  meet all your expectations before placing your order.

Please do not send your purchase back to us unless we authorize you to do so.

QUESTIONS? 

If you have any questions concerning our return policy, please contact us at:

+2348034531323 

contact@khaisal.com.ng